Exchanges & Returns

Exchanges
We can exchange rings for another style of ring within 20 days of receipt. If you order the wrong size, some resizing options are available or we will gladly exchange the ring for the proper size.  All rings returned for exchange must be in new, unworn, unaltered condition and posted within 20 days of receipt.  Most of our rings are made to order and there is a 25% remake fee.  Some rings can be resized.  Shipping charges will apply for exchanges.  The shipping fee for exchanges is between $20 and $35 which covers shipping from the original jeweler, and then shipping from Unique Celtic Wedding Rings back to you.

Our Mailing address is:

Basil-Ltd.com
345 Merrick Road
Robbinsville NJ  08691

A 50% restocking fee will be incurred if  a second size exchange is needed or if an exchanged ring is returned.

Returns

If for any reason you are not satisfied, we accept returns within 20 days from the date of receipt.  All items must be returned in new, unworn, unaltered and unused condition.  We will happily exchange, issue a refund, or credit your account minus shipping charges.  Please email for a Return Authorization Number which must accompany your package.  At original purchase, shipping of your ring is free, but if a ring is returned, shipping charges will apply.  A $20 shipping charge will apply on all sterling silver rings returned, and a $25 to $35 shipping fee will apply on all gold, mixed metal or alternative metal rings returned.  The shipping fee is deducted from the original purchase price. Our rings are handmade to order and all rings returned incur a 25% restocking fee. 

All returned items must be packed carefully in their original boxing as it was received.  Please note you are responsible for ensuring a safe return (i.e. please send United States Postal Service Insured, Global Priority or UPS insured for the full value).  Items returned without a Return Authorization Number, or are beyond the 20-day return policy period may be refused or will incur a restocking fee of 35%. Please note: if you cancel an order that has already been put into production, a shipping fee and possible 25% restocking fee will be deducted from your refund as we are still obligated to purchase the rings. 

Unfortunately, we cannot accept returns of customized products including engraving of rings, 18K & platinum.  Please call or email with questions 609-585-4127.

Use the email for an Exchange request or RA# button please include your order # or invoice # and last name on order.