If for any reason you are not satisfied, we accept returns within 20 days from date of receipt. All items must be returned in new, unworn, unaltered and unused condition. We will happily exchange, issue a refund, or credit your account minus shipping charges. Please email for a Return Authorization Number which must accompany your package. At original purchase, shipping of your ring is free, but if a ring is returned, shipping charges will apply. A $15 shipping charge will apply on all sterling silver rings returned, and a $25 to $35 shipping fee will apply on all gold or alternative metal rings returned. The shipping fee is deducted from the original purchase price.
All returned items must be packed carefully in their original boxing. Please note you are responsible for ensuring a safe return (i.e. please send United States Postal Service Insured, Global Priority or UPS insured for the full value). Items returned without a Return Authorization Number, or are beyond the 20 day return policy period may be refused or may incur a 10% to 20% restocking fee.
Unfortunately, we cannot accept returns of customized products including engraving of rings, 18K & platinum. Please call or email with questions or concerns.
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