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Unique Celtic Wedding Rings

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Frequently Asked Questions



What is the best way to get sized?

The best way to be sized is by a professional at a local jewelry store.  VERY IMPORTANTLY, if you are purchasing a band, you need to be sized using wedding band gauges.  Wedding band gauges are about 6mm wide.  Once you have the size gauge that fits you best, if possible, have the jeweler check the gauges on a standard US sizing stick for accuracy. 

If you'd prefer to do this in the comfort of your own home, we do have a multi-sizing gauge that we can mail you.  There is no charge.  If you would like to take advantage of this service, or have any questions, please do not hesitate to contact us.  We can be reached at 609-585-4127 or email me at maryloga@optonline.net 

What if I order the wrong size and the ring does not fit?   

No problem, some resizing options are available or we will gladly exchange the ring for the proper size.  All ring returns for exchange must be in new, unworn, unaltered condition.  The ring may have to be reordered and will take up to three weeks.  Shipping charges will apply for exchanges.  Shipping charges for silver rings are $15.00 and $25.00 for gold rings.  Please read and follow instructions on the best way to be sized to ensure a proper fit.

How long does delivery take from the time I order the rings? 

Usually three to four weeks depending on the rings.  If your wedding is approaching quickly and you are not sure if you have enough time, expedited service is available.  Selected rings are stocked in Ireland and may be available sooner.  Please call us at 609-585-4127 to discuss expedited processing or availability.

What method of shipping do you use? 

Next to product quality and customer service, shipping is our top priority.  It is critical to us that you receive your item timely and in good condition.  We use UPS which gives us the ability to insure and track each package we ship.  On occasion we may also use the United States Postal Service Express, Priority or First Class Mail at our discretion.

Can I call you to place my order? 

Yes.  We can be reached at 1-800-439-9121 or 609-585-4127 from 8:00 AM to 8:00 PM EST.

Can you customize my ring? 

Most rings come in other metal and color combination choices.  Other customization is available as well on a ring by ring basis.  Please call 609-585-4127 or email maryloga@optonline.net  

When do you charge my credit card? 

Your credit card is charged at the time of order.

Can I mail a personal check or money order? 

Yes, we accept personal checks and money orders.  Please make checks payable to our parent company, Basil-Ltd.com.  Please print a copy of your order and send it along with your payment to:

Basil-Ltd.com
ML Comerford
345 Merrick Road
Robbinsville NJ 08691


Are there any benefits from buying from a US based store? 

Yes!  At Unique Celtic Wedding Rings we import your rings and we pay the duty taxes and brokerage fees.  So all fees are all included in our price.

Most credit card companies charge you an additional 3% if your charge is processed by a foreign company.  We recommend you call your credit card company and ask if they charge a foreign transaction fee before completing transactions overseas. 

If you do need to exchange the rings or want to return the rings, shipping within the US is a lot easier and secure.

Do you have a layaway plan? 

Yes, we have a very flexible layaway plan.  We require a 20% deposit of the total purchase cost.  Payments can be made anytime during a one-year period.  Your order will ship when the ring(s) is paid in full.  If the ring(s) has not been paid in full within a one-year period, the 10% deposit will not be refunded.  Please call Mary at 609-585-4127, if you have any questions.

Do you have a return policy?   

If for any reason you are not satisfied, we accept returns within 20 days from date of receipt.  Please email for a Return Authorization Number which must accompany your package.  All items must be returned in new unused, unworn, unaltered condition.  We will happily exchange, issue a refund, or credit for your purchase minus shipping charges (while shipping for your rings is free, if the rings are returned, shipping charges of $20 are deducted from the original purchase price.)

All returned items must be packed carefully in their original boxing.  Please note you are responsible for ensuring a safe return (i.e. Please send United States Postal Service Insured, Global Priority or UPS insured for the full value).  Items not authorized for return or beyond our return policy will incur a 10% to 15% restocking fee.  

Unfortunately, we cannot accept returns of customized products including engraving of rings, 18K & platinum.

How do I check my order status?

To check order status click on the "Track Your Order" icon in the upper right hand corner of the home page.  Proceed to cut and paste your Order Number in the Track Box.  If you need assistance, please call 1-800-439-9121 or direct 609-585-4127 with your Order Number and last name.



 
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 Copyright © Unique Celtic Wedding Rings

A Basil-Ltd Company
Robbinsville, NJ
 8:00 AM to 7:00 PM EST Mon - Sat
(800) 439-9121 or direct (609) 585-4127
Last Update February 2012
Mary@UniqueCelticWeddingRings.com
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